Skycrown Casino Terms and Conditions

These terms and conditions explain the rules that apply to your use of Skycrown Casino, including access to the website, account requirements, deposits, withdrawals, promotions, responsible gambling and compliance obligations. Please read them carefully before using the website or participating in any available gambling service. By accessing, registering with or using Skycrown Casino, you acknowledge that you have read, understood and agreed to these terms, together with any additional terms displayed for a particular product, game, promotion or service.

Skycrown Casino operates under three gaming licences: Curaçao Gaming Authority licence 144359, Comoros AOFA licence ALSI-202509073-FI2, and Tobique Gaming Commission licence No. 0000064.

1. General terms and eligibility

These terms form an agreement between you and the operator of Skycrown Casino. References to “Skycrown Casino”, “we”, “us” or “our” mean the relevant website operator. References to “you” or “your” mean the person accessing the website or using our services. If you do not accept these terms, you must not access the website, create an account or use any gambling service.

You must be legally permitted to use online gambling services in the place where you are located. You are responsible for checking the laws that apply to you before registering or playing. Access may be restricted in some locations, and we may refuse or limit access where required by law, regulation, technical controls or our internal compliance procedures.

You must meet the applicable minimum legal age for gambling in your location.
You must provide accurate, current and complete information when registering and whenever we reasonably request an update.
You may only create and use an account for yourself, unless we expressly permit otherwise.
You must keep your login details confidential and must notify us promptly if you suspect unauthorised access.
You must not use the website for unlawful activity, fraud, money laundering, or any purpose unrelated to the services provided.
You must not use automated tools, bots, software or methods designed to interfere with the website or gain an unfair advantage.

We may carry out identity, age, location, payment and source-of-funds checks. You agree to provide reasonable documents or information needed for these checks. An account may be restricted, suspended or closed while checks are pending or if information cannot be verified. We may also take action where we identify suspected fraud, a breach of these terms, prohibited activity or a legal or regulatory concern.

Account security and closure

You are responsible for activity carried out through your account unless you have taken reasonable steps to protect your login details and have reported suspected misuse without delay. You must not sell, transfer, rent or otherwise make your account available to another person. We may close or suspend an account in accordance with these terms or applicable requirements. If an account is closed, any balance will be handled subject to verification, outstanding obligations, relevant law and the circumstances leading to closure.

2. Games, deposits and withdrawals

Games and gambling services are provided subject to availability. Game rules, bet conditions, minimum or maximum amounts and other product information may be displayed on the relevant page before you participate. You should read those rules carefully. If a game, result, balance or transaction is affected by an obvious technical error, we may correct the error and take any action permitted by applicable law.

You may only deposit funds using a payment method that belongs to you or that you are authorised to use. We may decline, reverse or delay a transaction where a payment is not authorised, cannot be verified, appears unusual or does not meet applicable requirements. You should not deposit money that you cannot afford to lose.

All account and payment information must be truthful and kept up to date.
You must not use a payment method to fund another person’s account without permission.
We may request additional information before processing a deposit or withdrawal.
Withdrawals may be subject to account verification and checks required by law or our procedures.
Any available balance may be adjusted to correct an error, reverse an unauthorised transaction or comply with a legal requirement.
Transaction methods, processing conditions and any applicable fees will be shown or explained where relevant.

A transaction is not necessarily final merely because it appears in your account history. We may investigate transactions and correct records where there has been a system error, processing mistake, duplicate transaction, suspected fraud or other legitimate reason. We will handle such action in accordance with applicable law.

Promotions and offers

Promotions, bonuses, competitions and other offers may be subject to separate terms. Those terms may include eligibility rules, expiry dates, contribution requirements, wagering conditions, game restrictions, withdrawal conditions and limits. You should review the applicable offer terms before accepting or using an offer. If there is a conflict between these terms and promotion-specific terms, the promotion-specific terms will generally apply to that offer to the extent of the conflict.

3. Responsible gambling and acceptable use

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and only use money you can afford to lose. Never chase losses, borrow money to gamble, or play when you are distressed, tired or under the influence of alcohol or other substances.

Set personal spending and time limits where these tools are available.
Take regular breaks and keep gambling separate from essential household spending.
Do not gamble to solve financial, personal or emotional problems.
Consider stopping if gambling is affecting your relationships, work, study, sleep or finances.
Seek independent support if you are concerned about your gambling or someone else’s gambling.

You may be able to request account restrictions, a temporary break or self-exclusion, subject to the options available through the website and applicable requirements. A self-exclusion or restriction request may apply to some or all services and may prevent you from opening or using another account. Do not attempt to bypass a restriction by creating a new account or using another person’s account.

We may apply additional responsible gambling measures where we identify signs of harm, unusual activity or a need for intervention. These measures may include contacting you, applying limits, restricting access or closing an account. Responsible gambling tools do not guarantee that harm will be prevented, so you remain responsible for your decisions and spending.

Prohibited conduct

You must not misuse the website, disrupt its operation, introduce malicious code, attempt to access restricted systems, reverse engineer website features, copy content without permission, or engage in conduct that is abusive, threatening, deceptive or unlawful. We may remove content, block access, investigate activity and report matters to relevant authorities where appropriate.

4. Website use, liability and changes

We aim to keep the website and its information available and accurate, but access may occasionally be interrupted by maintenance, technical faults, security events, telecommunications issues or circumstances outside our reasonable control. We do not promise that the website will always be uninterrupted, error-free or suitable for every device or purpose.

You use the website at your own risk to the extent permitted by law. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified. Subject to those rights, we are not responsible for loss caused by events outside our reasonable control, your failure to protect account details, inaccurate information supplied by you, or your misuse of the website.

The website may contain links, software, information or services provided by third parties. Those third parties may have their own terms and privacy practices. We are not responsible for third-party content or services except to the extent required by applicable law. You should review third-party terms before using linked services.

Privacy and communications

Personal information is handled in accordance with the applicable Privacy Policy. By using the website, you acknowledge that information may be collected and used for account administration, verification, security, responsible gambling, payments, customer support, legal compliance and other purposes explained in that policy. You should keep your contact details current so that important account or service information can reach you.

Changes and governing requirements

We may update these terms when services, technology, legal requirements or operating practices change. The current version will be made available on the website, and the updated version will apply from the stated effective date or, where no date is stated, when published. If a change materially affects your use of the services, you should review it before continuing to use the website.

If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, and the remaining terms will continue. A failure to enforce a provision immediately does not waive the right to enforce it later. These terms are subject to the laws and courts that apply to the relevant service and your location, unless applicable law requires otherwise.

If you have a question about these terms, please use the support or contact channel made available on the Skycrown Casino website. Do not send sensitive payment or identity documents through an unverified channel.