Responsible Gaming

Skycrown Casino is committed to promoting a safe, balanced and informed approach to gambling. Gambling should be an enjoyable form of entertainment, not a way to make money, solve financial problems or cope with stress. Please read this page before playing and consider how gambling fits within your personal circumstances.

Skycrown Casino operates under three gaming licences: Curaçao Gaming Authority licence 144359, Comoros AOFA licence ALSI-202509073-FI2, and Tobique Gaming Commission licence No. 0000064.

Gamble for entertainment

Gambling involves risk and outcomes are determined by chance. There is no guaranteed strategy, system or method that can ensure a win. Past results do not predict future results, and a losing run does not make a win more likely. Every bet should be treated as an entertainment expense that may not be recovered.

Before you play, decide how much time and money you can comfortably afford to spend. Only use money that is available after essential expenses, savings and other financial commitments have been met. Never use money intended for rent, bills, food, education, medical costs or debt repayments. Do not borrow money, use credit to gamble or sell possessions to continue playing.

A considered plan can help you stay in control. Set a budget before starting, keep track of your deposits and bets, and stop when your planned session or budget has ended. Avoid increasing your stake because you are trying to recover losses. Chasing losses can lead to larger bets, further losses and financial harm.

Treat gambling as entertainment rather than an income source.
Set a spending limit and a time limit before each session.
Take regular breaks and avoid playing when tired, upset or under the influence of alcohol or other substances.
Keep gambling separate from essential household finances.
Do not gamble to escape personal, financial or emotional difficulties.
Accept that losses are part of gambling and cannot be guaranteed back.
Do not assume that a win is due because you have experienced several losses.
Review your gambling activity regularly so you understand how much time and money you are spending.

Gambling is not suitable for everyone. You should not gamble if you are under the legal age, if gambling is prohibited by law in your location, or if you have been advised to avoid it. Players in Australia should make sure they understand the laws and requirements that apply to them before using an online gambling service.

Recognising signs of gambling harm

Gambling harm can develop gradually. Some people may not notice a problem until it affects their finances, relationships, work, study, physical health or emotional wellbeing. Paying attention to changes in your behaviour can help you act early.

Spending more time or money gambling than you intended.
Feeling restless, irritable or anxious when trying to reduce or stop gambling.
Repeatedly trying to win back money that has been lost.
Hiding gambling activity, losses or transactions from family or friends.
Borrowing money, missing bills or selling possessions because of gambling.
Using gambling to manage stress, loneliness, sadness or other difficult feelings.
Neglecting work, study, family responsibilities or personal health.
Losing interest in activities that were previously enjoyable.
Arguing with people close to you about gambling.
Feeling regret, shame or distress after playing but continuing to gamble.
Needing to gamble with larger amounts to achieve the same excitement, or taking time away from responsibilities to gamble.
Feeling unable to stop even after deciding to take a break.

One or more of these signs may indicate that gambling is becoming difficult to manage. You do not need to wait for serious financial or personal consequences before asking for help. Speaking with someone you trust or contacting a qualified gambling support service can be a useful first step.

If gambling is making you feel overwhelmed, unsafe or at risk of harming yourself or another person, stop gambling and seek urgent assistance through appropriate emergency or crisis services in your area. Gambling support services can also help you make a plan for reducing or stopping play.

Tools to help you stay in control

Skycrown Casino may provide account and play-management tools designed to help customers control their gambling. Depending on availability and applicable requirements, these tools may include deposit limits, wagering or spending limits, session reminders, time-outs, account breaks and self-exclusion. Review the options available in your account or use the appropriate support channel through the website for general assistance.

Deposit and spending limits

A deposit or spending limit can restrict the amount you add or use during a selected period. Choose an amount before playing and set it at a level that is affordable for you. A limit is most effective when it is based on your real budget, rather than on the amount you hope to win. Do not increase a limit simply because you have lost money or want to continue a session.

Time-outs and breaks

A short break can help you step away from gambling and review your behaviour. During a time-out or account break, access to some or all gambling activity may be restricted for the selected period. Use a break when you feel distracted, frustrated, unable to stop or concerned about the amount of time you are spending online.

Self-exclusion

Self-exclusion is a stronger restriction for people who want to stop gambling for a longer period. If you choose self-exclusion, you should not attempt to create another account or use another person’s account. You should also consider asking your bank or payment provider whether they offer gambling transaction controls, and remove gambling applications or promotional notifications where practical.

Account controls are not a substitute for professional support. If you are concerned that you may not be able to control your gambling, use the strongest available restriction and seek help from a qualified service. You may also wish to tell a trusted person who can provide practical and emotional support.

Protecting yourself and getting help

Keep your account details, passwords and payment information secure. Never allow another person to gamble through your account, and do not use another person’s account. If you share finances with a partner or family member, discuss gambling budgets openly and ensure that essential household funds are protected.

Do not gamble while under the influence of alcohol or drugs. Impaired judgement can make it harder to follow a budget, understand risk or recognise when it is time to stop. Avoid gambling when you are distressed, angry, bored or trying to distract yourself from a personal problem.

Parents and guardians should take reasonable steps to prevent children and other unauthorised people from accessing gambling services. Keep devices and passwords secure, use available parental controls, and do not leave an account open or accessible. Online gambling is not suitable for children or people below the applicable legal age.

Keep your login credentials private and use a secure password.
Review account activity and payment records regularly.
Do not allow another person to deposit or gamble using your account.
Keep gambling devices away from children and unauthorised users.
Discuss shared financial responsibilities with people affected by your gambling.
Remove access to gambling services if you have decided to stop.

If gambling is affecting your finances, relationships, work, study or wellbeing, support is available. You can speak privately with a gambling counsellor or another qualified support professional. Support may include help with budgeting, reducing or stopping gambling, managing urges, addressing stress and rebuilding trust with people close to you.

You may also choose to speak with your general practitioner, a mental health professional or a trusted family member or friend. Ask for help with practical steps such as reviewing bank statements, setting a household budget, limiting access to funds and arranging account restrictions. The earlier you seek support, the more options you may have.

Stop gambling and avoid depositing or placing further bets while you consider your next step.
Write down recent gambling activity, spending and any debts so you have a clear view of the situation.
Set immediate limits on access to money and gambling accounts.
Tell a trusted person what is happening and ask them to support your plan.
Contact a recognised gambling help service, counsellor or healthcare professional.
Use ongoing support and review your plan if urges or financial pressure continue.

A practical plan can include a spending budget, a regular review of your account activity, scheduled breaks and a decision about what you will do when you feel an urge to gamble. You might go for a walk, contact a trusted person, leave the device you use to gamble or take part in another activity. Planning these steps in advance can make it easier to respond when gambling feels difficult to control.

Skycrown Casino encourages every customer to make informed decisions and to use the available responsible gambling controls. If you believe gambling is no longer enjoyable or manageable, stopping is the safest choice. Responsible gambling is about staying within your limits, understanding the risks and getting support before harm becomes more serious.