Privacy Policy | Skycrown Casino

Information we may collect

The information handled by an online casino can vary depending on how you use the website and which services you access. We may collect information that you provide directly, information generated when you use the website, and information received from service providers or other lawful sources. We aim to collect information that is relevant to the purposes for which it is used.

Account and identity information

When you register or update an account, we may handle details such as your name, date of birth, residential information, contact details, login information and account preferences. We may also handle records relating to responsible gambling settings, account activity and communications with our support team.

Verification and compliance information

To confirm identity, age, eligibility and account ownership, we may request verification documents or other information. This may include identification documents, proof of address, information about the source or use of funds where appropriate, and records of checks carried out to prevent fraud, money laundering, underage gambling and other unlawful activity. Verification information may be reviewed using specialist service providers.

Payments and transactions

We may keep records of deposits, withdrawals, bets, transactions, payment methods and related account activity. Payment information may be processed by external payment providers. Where possible, payment details are handled through secure payment systems, and we may not retain all complete payment details ourselves.

Technical, device and cookie information

When you visit or use the website, we may receive technical information such as your IP address, browser type, device identifiers, operating system, language, approximate location, pages viewed, dates and times of access, and information about how you interact with the website. We may also use cookies and similar technologies to keep the website working, remember preferences, understand usage and support security.

How we use personal information

Personal information may be used for purposes connected with providing and managing the casino service. These purposes can include the following:

Creating, maintaining and administering your account.
Processing deposits, withdrawals and other account transactions.
Providing customer support and responding to questions, complaints or requests.
Checking identity, age, eligibility and account ownership.
Carrying out security, anti-fraud, anti-money-laundering and risk checks.
Detecting and preventing unauthorised access, abuse, collusion, cheating or other suspicious activity.
Meeting legal, regulatory, tax, accounting and record-keeping obligations that apply to the service.
Managing responsible gambling features, safer gambling communications and account restrictions where relevant.
Improving website performance, usability, security, products and services.
Understanding general website traffic and marketing performance.
Sending service messages, including account, transaction, security and policy updates.
Sending promotional communications where permitted and where you have provided the required consent or another lawful basis.

We do not use personal information for purposes unrelated to the reason it was collected unless permitted by law or otherwise explained to you. Where marketing preferences apply, you can choose whether to receive promotional messages. Service and security communications may still be sent when they are necessary to operate your account.

Lawful handling and security

Information may be handled where it is needed to provide services, fulfil an agreement with you, comply with legal obligations, protect users and the website, prevent fraud, or pursue legitimate operational purposes. We use reasonable administrative, technical and organisational measures intended to protect information from unauthorised access, alteration, loss, misuse or disclosure.

No online system can be guaranteed to be completely secure. You should keep your passwords and account details confidential and contact support promptly if you suspect unauthorised access, unusual account activity or another security issue.

Sharing, storage and retention

Information may be shared where this is necessary to operate the website, provide services, protect users or meet legal obligations. Depending on the circumstances, recipients may include payment providers, identity and verification services, fraud and security providers, technology and hosting providers, customer support services, professional advisers, auditors, insurers, and government or law enforcement bodies where disclosure is required or permitted.

Service providers may process information on our behalf and are expected to use it only for authorised purposes and to apply appropriate safeguards. Some providers or systems may be located outside Australia. Where information is handled overseas, reasonable steps are taken to support its protection and lawful handling.

We keep information for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, fraud prevention and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of, subject to technical, legal and operational requirements.

Closing your account

You may ask for an account to be closed by contacting support through the available website channels. Closing an account does not necessarily result in the immediate deletion of all information. Records needed for legal obligations, payment reconciliation, fraud prevention, disputes, responsible gambling administration or other legitimate purposes may continue to be retained for the required period.

If information is transferred between systems or service providers, reasonable measures may be used to maintain its confidentiality and integrity. Access to personal information is intended to be limited to people and providers who need it for authorised business, support, security or legal purposes.

Your privacy choices and rights

Depending on the circumstances and applicable privacy requirements, you may have rights concerning personal information held about you. These may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, requesting deletion of information that no longer needs to be retained, and withdrawing consent to marketing communications. Other rights may apply, such as asking questions about how information is used or objecting to certain handling.

How to make a data request

To exercise your data rights, including access, correction, deletion of your data, or withdrawing consent to marketing, contact support@skycrowncasino-au.fun. Please explain your request clearly and provide enough information for us to identify your account. We may need to verify your identity before providing information or making changes, particularly where a request could affect account security or another person’s privacy.

We will consider and respond to requests within a reasonable timeframe. A request may be limited or refused where this is permitted or required by law, where information must be retained, where fulfilling it would affect the rights of another person, or where it could compromise security, fraud prevention or the integrity of the service. If a request cannot be completed in full, we will aim to explain the relevant reason.

Cookies and browser controls

Cookies are small files or similar technologies stored on your device. They may be used to keep you signed in, remember preferences, support security, measure website activity and improve the service. Some cookies are necessary for core website functions, while others help us understand usage or support relevant communications.

You can manage, block or delete cookies through your browser settings. Disabling certain cookies may affect the availability, functionality or performance of some website features. Your browser may also allow you to receive a notification before cookies are stored or to remove existing cookies.

Policy updates and questions

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The latest version will be made available on the website, with update information where appropriate. We encourage you to review this page periodically.

If you have a privacy question, concern or request, contact support@skycrowncasino-au.fun. Using the contact address provided for privacy requests helps us direct your enquiry to the appropriate support process.